Technical questions are referred to as “Inquiries” and can be submitted online, by email, phone or fax (Contact Info is listed in the footer). To submit an Inquiry online, select “Free Technical Inquiry” under “Services” in the CSIAC menu. After completing the online form, select the “Submit” button, which will send the form directly to an Inquiry Analyst. You will be contacted if additional information is needed to answer your request. Once complete, a response will be sent to the user. This can take up to 10 working days, though they are typically delivered sooner.
The CSIAC provides up to four FREE hours of research in response to a user inquiry. If the question requires more extensive research, users can begin to discuss a more extensive, funded effort known as a Core Analysis Task (CAT).